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FAQs
Find answers to common questions about our products, orders, and shipping. For anything else, feel free to contact us.
The best way to know when the next release will be is to stay tuned to our social media channels, especially Instagram. Emilio Garcia frequently posts updates from his studio and announces all news well in advance. Generally, there are 2 or 3 releases per year spread throughout the year.
Currently, social media is our primary channel for updates, especially Instagram. We do not have a newsletter or other subscription services at this time.
Yes, several times a year, Emilio Garcia's artworks are exhibited in museums, galleries and art fairs. Please stay tuned to our social media channels, especially Instagram, where we announce upcoming events well in advance.
We rarely accept commissions, but we encourage you to try by sending your proposal through the contact form.
Please be patient and keep trying. If your application is accepted, you won't receive an email saying "Congratulations! Your application has been accepted." Instead, as the date of the next release approaches, you will receive early purchase links via email. This only happens 2 or 3 times a year, so the process can be slow and may test your patience.
To receive early purchase links, please fill out the application form. We will review the information you provide, and if your application is accepted, you will start receiving exclusive sales links via email, typically one week before the official release.
All pieces are handmade by Emilio Garcia himself, crafted with care and dedication in his own studio.
Yes, all pieces are signed and include a certificate of authenticity. In the case of series, each piece is always numbered.
Depending on the release, editions can vary from 10 to 50 pieces. Occasionally, unique pieces or very limited editions of 3 units are created, as well as limited graphic works up to 100.
Most pieces are made from high-quality resins, but Emilio Garcia also enjoys working with metals like bronze and aluminum, as well as wood and marble.
Absolutely! We can accept payment and ship your purchase anywhere DHL Express delivers. If you have any doubts about your specific country, please contact us.
Pieces not offered in the web store are intended for other channels such as galleries or art fairs. Please send us your request via the contact form.
At the moment, we do not have products available for wholesale.
All payments are made through the PayPal platform, which accepts credit cards, Google Pay, Apple Pay, and more. We can also accept bank transfers; please contact us in advance, and we will provide the necessary details to complete your transfer.
All sales are final, and we do not accept cancellations once an order has been placed. Please ensure you are certain about your purchase before completing the payment. If any issues arise, please contact us— we will do our best to assist you within our possibilities.
We ship all orders via DHL Express with a signature required upon delivery.
Yes, all shipments are made via DHL Express. When your piece is packaged and ready to ship, you will receive the necessary tracking information from DHL via email or SMS.
All releases are conducted prior to the production of the piece, so please be patient. The average production time is approximately 2 months. During the purchase process, we include the estimated delivery date for each specific piece. Due to the nature of the production process, there may be variations, and delivery dates are only estimates.
If you live outside the European Union, it's likely that when your purchase enters your country, DHL will contact you to arrange payment of customs duties. Contact us if you have any questions so we can provide specific information about your country.
We do not accept returns or exchanges; all sales are final. Please make sure you truly want to make the purchase and that all the information you provide is correct before making payment. If any issues arise during the purchase or production process, don't hesitate to contact us— we are understanding and will be as accommodating as possible.
We meticulously package all pieces, but sometimes accidents happen during shipping. In such cases, we can arrange for the repair or replacement of your piece. If your package is lost or damaged, please send us an email with photos of the packaging (if applicable) and details of the issue for evaluation, and we will be happy to assist you.
Yes, you can use the contact form to send us your questions and comments. We will get back to you as soon as possible. If you don't receive a response after a week, please resend the message or follow us on social media. We do read every email and appreciate all your support!
Terms of use
1. Introduction
Welcome to emiliogarcia.org. By accessing or using our website, you agree to comply with these Terms of Use. Please read them carefully.
2. Intellectual Property
All content on this website, including text, images, graphics, and designs, is the property of Emilio Garcia or his licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
3. Use of the Website
You agree to use the website lawfully and appropriately. Do not engage in activities that could damage the site or interfere with other users' access.
4. Product Purchases
When making purchases through our website:
- All sales are final; we do not accept returns or exchanges unless required by law.
- Prices include applicable taxes unless otherwise stated.
- You are responsible for any taxes or customs duties applicable in your country.
5. Payment
Payments are securely processed through PayPal or bank transfer. By providing payment information, you confirm that you are authorized to use the payment method.
6. Shipping
We ship worldwide via DHL Express. Shipping times are estimated and may vary due to production processes or unforeseen circumstances.
7. Liability
We are not liable for damages arising from the use of our website or products beyond what is legally required. This includes indirect or consequential damages.
8. Privacy
Your personal data will be processed in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).
9. Changes to the Terms
We may update these Terms of Use from time to time. Changes will take effect upon being posted on this website.
10. Governing Law and Jurisdiction
These Terms of Use are governed by Spanish law, and any disputes will be subject to the jurisdiction of the courts of Tarragona, Spain.
11. Contact
For any questions or concerns about these Terms of Use, please contact us through the contact form on our website.
Privacy Policy
1. Introduction Emilio Garcia's Fine Art Store ("we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal information. We strictly adhere to the requirements of the General Data Protection Regulation (GDPR) in Europe. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.
2. Data Controller As the sole data controller, Emilio Garcia is fully committed to managing personal data with diligence and in compliance with the GDPR. To protect the privacy and security of Emilio Garcia, personal contact details are not publicly disclosed here. Any inquiries or requests related to your data rights will be handled promptly and professionally. Please reach out to us directly via our contact form, and we will address your concerns to the best of our ability.
3. Personal Data We Collect We may collect and process the following personal data:
- Name and surname
- Email address
- Postal address
- Telephone number
- Payment information
Any other information you voluntarily provide through our contact form or during transactions.
4. Legal Basis for Processing We process your personal data based on:
- Performance of a Contract: To process and fulfill your orders.
- Consent: When you have given consent for specific purposes.
- Legal Obligation: To comply with legal and regulatory requirements.
5. How We Use Your Personal Data We use your personal data to:
- Process Orders: Manage and fulfill your purchases.
- Communicate with You: Provide updates on your orders and respond to inquiries.
- Marketing: Keep you informed of new stock and website changes (with your consent).
- Legal Compliance: Fulfill our legal and regulatory obligations.
6. Data Retention We retain your personal data only as long as necessary for the purposes outlined in this policy and to comply with legal obligations.
7. Sharing Your Personal Data We do not sell, rent, or exchange your personal information with third parties for commercial or non-commercial purposes. However, we may share your data with trusted third parties for:
- Payment Processing: Securely processing your payments.
- Shipping Services: Delivering your orders.
- Legal Compliance: Complying with legal obligations.
If we work with specific external providers, such as PayPal or shipping platforms, we will inform you of this in the same policy or provide a link to their own privacy policies.
8. International Data Transfers If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your personal information.
9. Your Rights Under the GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain conditions.
- Restriction: Limit the processing of your data in specific situations.
- Objection: Object to the processing of your data for direct marketing or other reasons.
- Data Portability: Receive your personal data in a structured, commonly used format.
- Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can exercise these rights directly through our online platform or by contacting us.
10. Data Security We follow strict security procedures in the storage and disclosure of your information to prevent unauthorized access, alteration, or destruction, in accordance with the GDPR.
11. Use of Cookies This website uses PayPal cookies exclusively during the checkout process. These cookies are necessary to ensure the security of your transaction and to process the payment effectively. No other cookies are used during this process. You can manage or reject the use of cookies through your browser settings. Please note that if you reject the necessary PayPal cookies, you will not be able to complete your purchase.
12. Updates to This Privacy Policy We reserve the right to update this privacy policy at any time. If we make any significant changes, we will notify you through a notice on the website or by sending you an email. We recommend reviewing this policy periodically to stay informed of any updates.
13. Complaints If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country.
14. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.